USAA Bank Phishing Scam

Scammers try to gain access to your bank account by “phishing” for passwords. They send messages like the one below, which look like they are official messages from your bank. But the return address and the link in the message are fake, and point to the scammer’s website. If you fall for the trap, you end up entering your private information on the scammer’s website, and then he can empty your bank account.

From: “USAA”
Subject: Action Needed: New Message from USAA Bank
Date: Thu, 14 May 2015

USAA Account Update

Your account has been restricted due to suspicious account activities.

-Abuse & Terms of use issues

There are series of issues about misuse and theft of account information. To regain full access to your account, you are to download the attached secured USAA file in this email and fill in the required columns in order to restore access to your account. Further proof of identity may be required before online access is restored. This reduces the risk of others accessing your information from your unattended computer.

-USAA Account Update [scam link deactivated here]

Safeguarding your information is a priority for USAA. That’s why we offer our members different levels of security that gives you the most peace of mind.

We value your business and the opportunity to serve all your financial needs.

Thank you,

Here at we document and post copies of scam messages like these so readers can avoid getting ripped off by scammers. Study the resources we have available on our website to keep yourself safe from online scams.